Block Your Account
You can temporarily block your account to help keep your money safe. Once your account is blocked, transfers, airtime purchases, bill payments, cardless debits, and other outgoing transactions will be restricted until the block is removed.
Good to know: Blocking your account is temporary. It does not close your Paytali account.
Blocking your account takes just a few taps:
- Open the Paytali app.
- Tap on your Profile Picture.
- Tap Account Name.
- Select Block Account.
- Follow the on-screen instructions.
Your account will be blocked immediately.
No access to the app? No problem.
Use the Paytali Self Help Page from another trusted device to temporarily block your account.
1. Go to selfhelp.paytali.com
2. Tap on Block My Account.
3. Sign in to your Paytali account.
4. Tap the account you want to block.
5. Tap Continue.
6. Tap Block Account.
- Transfers
- Airtime purchases
- Bill payments
- Cardless debits
- Other outgoing transactions
If you can't use the Self Help Page, you can also contact Paytali by:
- Email: help@paytali.com
- Phone: 0700022555832
- Chat with Us.
How to unblock your account
Recovered your phone or confirmed your account is safe?
You can request to remove the restriction through help@paytali.com or an in-app chat.
For your security, we'll ask you to verify your identity before restoring full access to your account.
If you believe someone has accessed your account without your permission, block your account as soon as possible and contact our Support team. Acting quickly helps us protect your account and investigate any suspicious activity.