Reference Letters

A bank reference letter is a document issued by a bank to confirm a customer’s banking relationship. It typically includes information about the account holder, the type of account, and the duration of the banking relationship.

You can request a reference letter in one of three ways:

1. Email: Send a request to help@paytali.com.
2. In-App Message: Use the Paytali app to send an in-app message.
3. Phone Call: Call us at 07000CALLKUDA (0700022555232) any day of the week between 8 AM and 7 PM.

To process your request, please provide the following:

• Details of the Recipient: Include the exact details of the person or office to whom the letter should be addressed. For example:- The Consular General, - British High Commission, - 19 Torrens Close, - Mississippi, - Maitama, Abuja.
• Identity Verification- Record a Selfie – We'll ask you to take a short video or photo selfie in a well-lit environment so that your facial features are clearly visible. - Provide Your National ID Number – We'll need your your NIN (National Identification Number) or BVN (Bank Verification Number) for this process as well.

• Fee: A charge of N500 applies for the issuance of a reference letter. Please confirm your consent for this fee to be debited from your account to proceed with the request.
• Delivery: The completed reference letter will be sent to the email address registered on your account.

• Pickup at Our Office: You may pick up a physical copy at our office located at 1-11 Commercial Avenue, Sabo, Yaba, between 8:00 AM and 4:00 PM, Monday through Friday (excluding holidays).
• Third-Party Pickup: If you would like someone else to pick up the letter on your behalf, please provide their details. The designated person must bring a valid ID for verification when collecting the letter.

Please note that requests for a reference letter may be denied for the following reasons:

• The account is less than six months old.
• The account has restrictions.
• The account has an active overdraft.

If you have further questions, feel free to reach out to our customer support team. We’re here to help!