Direct Debits

Direct Debit lets you allow trusted companies to take money from your Paytali account automatically. This is useful for regular payments like loan repayments, investments, subscriptions, or bills.

Think of it as linking your Paytali account to another service so payments happen without you having to transfer money every time.

• A mandate is the permission you give a bank, lender, or service provider to debit your Paytali account. Once a mandate is active, that service can collect payments from your account when they are due.

• You stay in control because you must approve the mandate before it becomes active.

1. A third-party organisation, investment partner, or lender requests to link your Paytali account.
2. They send a small authorisation charge to your Paytali account through NIBSS.
3. You pay this charge to confirm the request.
4. NIBSS checks that the account details match to protect you from fraud.
5. Once approved, usually within 24 working hours, your mandate becomes active.
6. You get an email and a push notification from Paytali confirming this.

After this, the service can debit your account for agreed-upon payments.

You can always check which services are linked to your Paytali account.

• Open the Paytali app.
• Tap your profile picture in the top-left corner of your dashboard.
• Select Linked Accounts.

• How long does a mandate last?
  A mandate stays active until you cancel it from the platform where you set it up.
• Can I set a spending limit?
  The spending limit is set by the service provider when the mandate is created.
• Will I be notified when money is taken?
  Yes. You will receive a notification every time a direct debit happens.
• What if there is not enough money in my account?
  The debit will fail. You may need to contact the service provider to arrange another payment option.
• Is Direct Debit safe?
  Yes. All Direct Debit transactions are handled through NIBSS Instant Payments, which is secure and widely used in Nigeria.
• Can I unlink a service from the Paytali app?
  No. You will need to contact the service or platform where you linked your account to cancel the mandate.