Unsupported Devices

Written by Paytali Support

The Paytali app is available on the Apple App Store and the Google Play Store.

Android

You can download the app for Android devices running Android 7 OS or higher.

Follow this guide to check the version of Android installed on your device.

iOS

The app is compatible with Apple devices running iOS 16 and higher.

Follow this guide to check the version of iOS installed on your device.

Huawei devices

Huawei devices run on Harmony OS, which we don't support.

You can download the Paytali app on Huawei devices running version 1 or version 2 of Harmony OS, but you will have issues using the app and we won't be able to help you.

Common issues with unsupported devices
  • Taking selfies for identity verification.
  • Recording videos for identity verification

If you must use an unsupported device, you can sign in on a supported device to take selfies or record videos for identity verification then sign back in on your unsupported device to continue using Paytali. You can also use the Paytali web app.

Did this guide resolve your issue?