Check verification status and document review
Understand buyer verification, merchant identity review and what to do when checks stop.
Identity verification and merchant approval are separate checks. A verified buyer does not automatically become an approved merchant, and a merchant application can remain under review after identity checks.
Check your current status
- Open Verification & Accounts and read Verification Status. Unverified accounts are offered Verify BVN Now.
- If applying as a merchant, open the merchant page and inspect the Smile ID KYC step.
- Read the displayed not-started, pending-review, approved or rejected result. If rejected, keep the stated reason and follow the correction offered by that screen.
- Reload the relevant page after a completed check to see the latest result. If it stays pending or fails to open, contact support with the time and error shown.
Document verification limitation
The current web merchant component can request a verification session and show a pending status. A complete production capture flow for documents and liveness has not been verified. If no provider instructions open, stop and contact support; repeatedly starting sessions or using a development simulation is not a customer verification procedure.
Limits and privacy
Do not treat a badge as a promise of a particular trading limit. The profile screen includes a fixed trade-limit label that is not a verified policy table. Follow current offer restrictions and ask support to confirm account-specific eligibility. Submit identity material only through the verification interface, never in ordinary order chat.
If the issue continues, contact PayTali support with the relevant order or payment reference and the error message. Never include your password, verification codes, full BVN or full NIN.