Rate a completed trade
Leave a score and optional comment after the order reaches COMPLETE.
Ratings describe your experience with the counterparty on a completed exchange. They are not a support ticket or a way to confirm payment.
Submit a rating
- Open the completed order from Orders.
- Find Rate your trading experience.
- Select one to five stars and optionally add a review note of up to 500 characters.
- Choose Submit Rating and check for the thank-you confirmation.
If you cannot rate
The backend accepts ratings only after COMPLETE, from a participant, and only once per participant for that order. A buyer-confirmed screen that has not finalized can still reject the rating. Reopen the order to check its status. An already-submitted rating cannot be replaced through this form.
If the trade has a problem
Do not use the review note to share sensitive information or seek an urgent response. Contact support with the order reference. A merchant rating is historical feedback, not a guarantee of availability, safety or future processing time.