Recover access or correct account details
Get help with sign-in, missing codes and identity details that cannot be edited in the app.
Use your existing account to recover orders and wallet access. Creating another account does not move the original account’s funds, identity verification or trades.
Check sign-in first
- Open Sign in to PayTali directly. Use the original email/password or Continue with Google if that is how you registered.
- If a verification code is requested, check the destination shown and your email spam folder. Use a resend control only where the screen offers it.
- If the form gives an error, retain its exact wording. Check the email address and connection before trying again.
- If you have lost access to the email, phone or password, contact support and state what you can still access. Do not send the old password or an OTP.
Password reset limitation
The web sign-in screen currently shows “Reset it” as text without a working reset action. This guide cannot give a functional reset-button walkthrough until that product flow is implemented and verified. Use official support for assistance.
Changing personal or identity details
Verification & Accounts displays identity and linked accounts but does not provide a general self-service email, phone or verified-BVN editor. A previously verified BVN change is blocked server-side. Ask support for the correction process; do not submit another person’s details or open a second account to bypass the restriction.
If the issue continues, contact PayTali support with the relevant order or payment reference and the error message. Never include your password, verification codes, full BVN or full NIN.